Refund policy
Can I return something I've purchased?
We are happy to offer a store credit, exchange, or refund on an item you've purchased from us - simply contact us within 14 days of your order date.
Change of Mind:
If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
Faulty Item:
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
Allergy Return:
In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.
Allergy returns must be less than 20% used upon arrival back with us.
Incorrect Item/Damaged on Arrival:
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don't dispose of the item until we've had a chance to chat with you!
HERE'S HOW IT WORKS:
1. Get in touch
To request a return, please email us directly info@lmhairextensions.com Please include your name, order number and contact phone number.
2. We'll get back to you
One of our Customer Service team members will contact you via email with instructions on how to return your item.
3. Pack & Send
Pack up your item carefully, so it reaches us safely . You can re-use your Louise May packaging, or a similar sized box if you no longer have it.
Following the instructions emailed to you, post the it to the address provided.
4. Then what happens?
Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us.
We'll be in touch as soon as your return is complete.